Support

Support

Frequently Asked Questions

General

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

Please note: If you are an AERA member, you do not need to log into the ebooks.aera.net site with your AERA membership information before making a purchase on the eBooks website. Because the eBooks website is a separate site managed by a different vendor, an account will be created during checkout with credentials that differ from your AERA username/password.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Please use our Contact Us form for all technical-related questions.

A charge will immediately appear on your credit card statement under the name "Sheridan Books".

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our Contact Us form.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

Online eBook Format

Our online reader allows you to access your materials on any Internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is available, but no downloads are required!

Our online reader provides a consistent design and experience across all browsers and devices, allowing you to focus on your eBook instead of learning the platform or downloading software.

  • Fast, easy navigation
  • Linked Table of Contents and bookmarking
  • In-text and marginal note taking
  • Highlighting of text, graphs, and images
  • Keyword search within text and notes
  • Note and bookmark organizer
  • Pen tool
  • Built-in dictionary
  • Offline access to select titles
  • Printing options on select titles
  • Copy and paste option on select titles
  • Flashcard creation
  • Personalized study guide
  • Collaboration and note sharing
  •  
  • Watch the video demo here

 

Yes - please access the video here to learn how to take notes, create flashcards and study guides, and to accesss your eBook offline.

Click and hold down the left mouse button, then drag the pointer over the word(s) you would like to highlight or annotate. To delete a highlight or note, click on the annotation you would like to delete and select the trash can icon.

BlueFire 1

 

Step 1: Select the pen icon located in the upper right-hand side of the tool bar, and select which tool you would like to use to make an annotation.

 

Online 1

Step 2: Select the color of your text, note, or highlight.

Step 3: Click anywhere on your eBook to insert your annotation.

To delete or edit an annotation, select the pen icon located in the upper right-hand side of the toolbar, select the text you would like to delete, then select the trash can icon to delete. You can also move or edit the annotation.

YES, our eReader offers an offline function where users can select a page range to cache within their browser for when wifi is not available. The percentage of offline availability is determined by the publisher. This is not a downloadable eBook. To determine if your eBook will allow for offline access, select the settings icon when viewing the book.

Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality.

Step 1: Log in and navigate to your My eLibrary to select the eBook you would like to view in Offline mode. Select ‘Read Now’ to open your eBook.

Step 2: In the upper right-hand corner of the eReader, select the ‘Settings’ icon.

Step 3: Turn the Offline mode to ‘On’.

Step 4: Enter the pages you would like to have offline access to and click the ‘Go Offline’ button.

Online 1 

Step 5: Copy and paste the link into a new tab or refresh the page to enable offline mode.

Online 1 

Step 6: Bookmark the page to be used at a later date offline. Note: the offiline pages are only available for 10 days at a time.

 

Option 1: To create a flashcard from text within the eBook, click and hold down the left mouse button, then drag the pointer over the word(s) and select the ‘flashcard’ icon in the tool box that appears.

Online 1 

 

Option 2: To create a flashcard from the definition of a word, highlight the word and select the ‘Define’ icon (looks like a pair of glasses). Click the rectangular Flashcard icon next to the definition to create the flashcard. Create a new flashcard deck, or add the flashcard to an existing deck.

Online 1

 

To create flashcard:

1. Select down arrow and search for or create a deck name

2. Edit definition (Back Side) if desired, then click Create Flashcard

Online 1

 

Step 1: Locate your flashcards by selecting the ‘Navigation’ icon (looks like three lines) in the upper left-hand corner of the screen and select ‘Study Flashcards’.

Step 2: Flashcards are automatically organized by chapter and the custom deck names you’ve created. Select ‘Study by Chapter’ or ‘Study by Deck’ to proceed to studying your flashcards.

Step 3: Select ‘All’ or the individual sections you wish to study flashcards for and select the ‘Start Flashcards’ button.

Step 4: As you study flashcards, use the arrow buttons on the side of each large flashcard to jump to the next or previous card. To view the other side, click directly on the flashcard.

Yes, our online reader offers a printing function where users can select a page range to print. The percentage of the eBook that is available to print is determined by its publisher. Please note: Not all eBooks will allow printing.

To determine if your eBook will allow printing, select the printer icon while reading the book

Step 1: Log in and select the eBook you would like to print from your My eLibrary. Select ‘Read now’.

Step 2: Once inside your eBook, in the upper right-hand corner select the ‘printer’ icon.

Online 1 

Step 3: Select ‘Create a New Print Job’.

Online 1

Step 4: Select an individual page number and click ‘Add Page’, or select a range of pages and click ‘Add Range’.

Online 1 

Step 5: The page(s) you are requesting to print will appear within the grey box. Select ‘Create Document’ to proceed with printing.

Online 1 

Please note: If you are printing more than 25 pages it may take up to 15 minutes to become available. Select the ‘Email Me When My Document is Ready’ to be notified when it’s finished.

 

Step 1: To enable this feature, select the ‘Navigation’ icon in the upper left-hand corner of the screen and click into ‘Collaboration’.

Step 2: To join a group, enter the unique 8-digit access code for that group and select ‘Join’.

When joining the session, your notes and highlights will be temporarily removed and the group creator’s notes and highlights will appear in your eBook. Select ‘Exit Session’ to view your notes and annotations again. You can return back to the group creator’s annotations at any time, so long as they keep their group enabled!

Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of the screen and select ‘Collaboration’.

Step 2: Select ‘Create a New Group’ and complete the fields.

Step 3: Share the 8-digit code with others to allow them to join your group and share your notes and highlights. Group members can switch back and forth between your shared notes, and their own!

For real-time collaboration you must join a session. Within ‘Groups you Manage’ you can locate the unique access code, join the session for real-time collaboration, remove users, or delete your group.

All of your annotations including highlights, flashcards, and notes will automatically be added to your study guide.

Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of your screen and select ‘Study Guides’.

Step 2: Organize your study guide by section or colors, or ‘Select All’. Then, select ‘Open Study Guide’ to view your automatic study guide.

*Click on any of your notes and select ‘View in Book’ to jump directly to that page!

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 business hours.

No, you can only view your content on one device at a time because this file type is protected. The online eBook format is for single-users only.

Alternate eBook Formats

Our online reading format offers instant access to your eBook with note-taking and other annotation features. If you would prefer a downloadable eBook format that requires the installation of an eReader such as Adobe Digital Editions, please contact ebooks@aera.net.

eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM.  Adobe® Digital Editions software offers an engaging way to view and manage eBooks and other digital publications. Use it to download and purchase digital content, which can be read both online and offline.  You must register your Adobe Digital Editions account in order to read our DRM protected content.  To download or read more about Adobe Digital Editions click here.

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

ePub and PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

*This chart is not all inclusive. Additional formats may be supported and additional reading devices are available.

**All Apple devices with the Stanza app installed will automatically download ePub files.

eBooks in ePub format may be read on several dedicated mobile reading devices (Sony Reader, B&N Nook for example). The Amazon Kindle uses the MobiPocket file format and is not compatible with ePub or ePDF.

Click here for a detailed list of eBook PDF and ePub supported devices.

For more information on what software is required to view your purchased book on a computer, eReader, or handheld device see our eReader Software Guide.  

 

The eBook format you choose must be compatible with your computer, handheld device, or eReader operating system, and the reader software you use.

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch

Adobe Digital Editions - Is a free app compatible with iPad® that supports Adobe eBook DRM protected PDF and ePub formats. 

Bluefire Reader - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports Adobe eBook DRM protected PDF and ePub formats. 

Reader Apps Compatible with Android

Aldiko - Is a free app compatible with the Android that supports Adobe eBook DRM protected PDF and ePub formats. 

Step 1:  Search in the App Store for Bluefire Reader and Install

BlueFire 1
Step 2: Once installed, you will see the homepage with two sample eBooks. To access the authorization settings, click Info.
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create a free Adobe ID.
Bluefire 4
Step 5: Success! A message will appear stating the application is authorized.
Bluefire 5

For more information:

http://www.bluefirereader.com/

http://itunes.apple.com/us/app/bluefire-reader/id394275498?mt=8

To download these instructions, click here.

Step 1: Add an eBook to your shopping cart.

DRM 1
Step 2: Click Checkout to purchase the eBook.
DRM 2
Step 3: Enter Your Billing Information
DRM 3
Step 4: Review and Complete Order
DRM 4
Step 5: After the purchase is complete, the eBook will show up in your Order Downloads. Click the file to download.
DRM 5
Step 6: Your iPad will prompt you to select a reader to open the file with. Select which app you would like to use.*
DRM 6       

DRM 6 2*Special Note: Bluefire Reader or Adobe Digital Editions must be installed and authorized with your Adobe ID on your iPad prior to purchase. 

If you receive a Download Error (right), please check to confirm that your Reader app is installed properly.

You can find instructions in the support menu to download and authorize Bluefire Reader and Adobe Digtal Editions.

 

 

 

 

Downloading eBooks purchased from our Bookstore to your PC is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your PC will be done through the free Adobe Digital Editions software.

Step 1: Download and install Adobe Digital Editions from the Adobe website.

BlueFire 1

Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID.

Bluefire 2

Step 3: After you have installed Adobe Digital Edtions, authorize Adobe Digital Editions from the Help Menu.

Bluefire 3

Step 4: Select Adobe ID as the eBook Vendor and enter your Adobe ID and Password. Click Authorize.

Bluefire 4

 

 

To download these instructions, click here.

For complete instructions on how to purchase and download your eBook, click here.

Downloading eBooks purchased from our Bookstore to your iPad is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your iPad will be done through the free Adobe Digital Editions software.

Step 1:  Search in the App Store for Adobe Digital Editions and Install

BlueFire 1
Step 2: Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the settings icon
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create an Adobe ID.
Bluefire 4
Step 5: Success!
Bluefire 5

For more information:

http://www.adobe.com/solutions/ebook/digital-editions.html

 

To download these instructions, click here.

Intro to eBooks

The term eBook refers to an electronic version of a printed book. eBooks can be read on a variety of devices in addition to eReader software on devices such as mobile phones and personal computers. eBooks exist in multiple file formats.

Online eBook: Our single-user Online eBook option allows you to access your content anywhere, anytime, and on all of your favorite devices, with no software to download! Our browser-based eReader means that you can access your eBook on any Internet-enabled devices including tablets, smartphones, desktop computers and laptops.

See the Frequently Asked Questions page for additional information.

Alternate eBook formats:

The online eBook format is the default format. If you are interested in an alternate eBook format, please contact ebooks@aera.net for additional information.

eBooks in ePUB and PDF formats may be read on several eReader devices (Sony Reader or B&N Nook, for example).  All AppleTM devices with the Stanza app installed will automatically download eStore files. The Amazon Kindle uses the MobiPocket file format, which is not compatible with ePub or ePDF.  AERA eBooks are not offered in this format because the MobiPocket file format is not supported by Adobe Digital Rights Management, which prevents users from sharing files electronically.

eReader devices are hardware devices that function primarily to display eBooks. Please see the eReader Hardware Guide in the FAQ section for additional information.

eReader software is a program that allows the consumer to read eBooks on different types of hardware devices, such as personal computers or mobile phones. For more information see our eReader Software Guide in the FAQ section.

PDF eBook: PDF eBooks are essentially electronic versions of the printed volume and thus include page numbering. PDF eBooks have a static layout with set page breaks. Although PDF eBooks do not automatically adjust to fit your screen, you can zoom in on a page or graphic. This format is best viewed on your computer or device with a larger screen. PDF eBooks are readable on your computer and iPad using Adobe Digital Editions (download for free) and on Android devices using Aldiko (download for free). Please see our eReader Software Guide in the FAQ section for more information.

ePub eBook: In contrast to PDF eBooks, ePub eBooks will automatically adjust to fit your screen. ePub eBooks do not include page numbers, and the text reflows as the reader increases or decreases the font size. This format is best viewed on your computer or a device with a smaller screen. Like the PDF eBook, ePubs are readable on your computer and iPad using Adobe Digital Editions (download for free) and on Android devices using Aldiko (download for free). Please see our eReader Software Guide in the FAQ section for more information.